Be specific about the nature of the problem, give the supplier the benefit of the doubt, propose a remedy and ask for a response.
1234, Main Street
Boston, MA 02123
03/17/05
<Recipient Address Goes Here>
Hello.
During the past <time period> we have had <nature of problem>. Have you experienced this problem with other customers?
I'm sure you stand behind your products and will remedy the situation immediately. I would like <nature of remedy>.
Please advise me on how you propose to resolve this situation as soon as possible. I look forward to hearing from you.
Regards,
Jim Karter
encl: <List of enclosed items goes here>
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