This letter asks for additional information before a complaint can be processed. Explain the procedure, thank the customer for his patience and tell him when he can expect resolution.
1234, Main Street
Boston, MA 02123
03/16/05
<Recipient Address Goes Here>
Hello.
This letter is to inform you that we have received your <inquiry/complaint> concerning <nature of complaint>. Before we can resolve this matter we need <what is needed>.
As soon as we receive this information, we will investigate the matter and respond to you no later than <time frame>.
<Contingency actions.>
Thank you for your cooperation and patience while we resolve this matter.
Regards,
Jim Karter
encl: <List of enclosed items goes here>
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