Apologize for the error and explain what corrective action was taken. It may be worthwhile to ask the customer to confirm that the information you have is correct.
</TITLE>
1234, Main Street
Boston, MA 02123
03/16/05
<Recipient Address Goes Here>
Hello.
We would like to apologize for an error <when and where>. <Optional additional details.>
<Corrective action taken.>.
I hope this will resolve the problem to your satisfaction. If you have additional questions, please feel free to contact <contact name> at <telephone number>. Thank you for your cooperation and patience while we resolve this matter.
Regards,
Jim Karter
encl: <List of enclosed items goes here>
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